Yes! We offer a 5% discount for orders of 25+, and a 10% discount for orders of 50+. Discount will be applied automatically at the time of purchase. For additional discounts on larger orders, please contact us directly at [email protected]
We love educators! That is why we offer an Educator Discount of 5% for qualifying educators who do not require a quantity high enough to receive a bulk discount. The Educator Discount stands on its own, and does not apply in combination with our bulk discounts – it will work in conjunction with a purchase of 1-24 masks. Once approved, you will receive a 5% discount, regardless of the quantity (1-24) purchased. To apply for the Educator Discount, please fill out this form. Please allow 24-48 hours for processing.
We offer tiered flat rate shipping throughout the United States other than Alaska and Hawaii (for shipment to AK, HI or Canada, please see specialty rates, or contact us [email protected]).
Once fulfilled, orders typically ship within 1-2 business days and arrive within 2-3 business days within the 48 Contiguous States, once in transit. Backorders are expected to ship within 2-3 weeks, as your products become available. Backorders will be shipped in full (no partial/split orders) and you will receive a tracking number once your package has shipped.
You can find our Shipping Flat Rates Here:
While our masks are manufactured locally, they are sent directly to our packaging and fulfillment center which does not offer pickup. We do have offices in St. Peters, MO, however we do not sell directly from our home office. Most orders are fulfilled within one business day and once shipped can arrive as soon as one business day to a local address.
At this time, sales tax is only applicable in the state of Missouri. If you are a tax exempt organization in Missouri, please contact us directly at [email protected] to add tax exempt status to your account. Once sales tax has been paid, it will not be refunded.
At this time, we are only able to offer shipping within the United States and Canada, however we hope to be able to serve our international communities soon. Sign up for our newsletter to receive updates on any changes in our shipping capabilities.
Due to the hygienic nature of this product, only masks in original, heat-sealed packaging will be accepted for return or exchange. Contact us at [email protected] to obtain a return authorization number and return instructions. Our customer service hours are 9 a.m. to 5 p.m. CST, Monday through Friday, and we will do our best to return your email within 48 hours. You will be responsible for the return of your item(s) with a tracking number for proof of delivery.
We want all of our customers to be satisfied with their purchase. If your order is damaged by the shipping carrier, please contact the shipping carrier directly and immediately to file a damaged goods claim, and keep all associated packaging. Once a claim is filed, we will be contacted to complete the claims process.
If your order is incomplete, incorrect, or you feel you have received a defective item, please contact us directly at [email protected] or toll free at (877) 208-0514 within 30 days of purchase for assistance. Our customer service hours are 9 a.m. to 5 p.m. CST, Monday through Friday, and we will do our best to return your call or email within 48 hours.