Yes! We offer a 5% discount for orders of 25+, and a 10% discount for orders of 50+. Discount will be applied automatically at the time of purchase. For additional discounts on larger orders, please contact us directly at [email protected]
We love educators! That is why we offer an Educator Discount of 5% for qualifying educators who do not require a quantity high enough to receive a bulk discount. The Educator Discount stands on its own, and does not apply in combination with our bulk discounts – it will work in conjunction with a purchase of 1-24 masks. Once approved, you will receive a 5% discount, regardless of the quantity (1-24) purchased. To apply for the Educator Discount, please fill out this form. Please allow 24-48 hours for processing.
We offer tiered flat rate shipping throughout the United States other than Alaska and Hawaii (for shipment to AK, HI or Canada, please see specialty rates, or contact us [email protected]).
Once fulfilled, orders typically ship within 1-2 business days and arrive within 2-3 business days within the 48 Contiguous States, once in transit. Backorders are expected to ship within 2-3 weeks, as your products become available. Backorders will be shipped in full (no partial/split orders) and you will receive a tracking number once your package has shipped.
You can find our Shipping Flat Rates Here:
While our masks are manufactured locally, they are sent directly to our packaging and fulfillment center which does not offer pickup. We do have offices in St. Peters, MO, however we do not sell directly from our home office. Most orders are fulfilled within one business day and once shipped can arrive as soon as one business day to a local address.
At this time, sales tax is only applicable in the state of Missouri. If you are a tax exempt organization in Missouri, please contact us directly at [email protected] to add tax exempt status to your account. Once sales tax has been paid, it will not be refunded.
At this time, we are only able to offer shipping within the United States and Canada, however we hope to be able to serve our international communities soon. Sign up for our newsletter to receive updates on any changes in our shipping capabilities.
Due to the hygienic nature of this product, only masks in original, heat-sealed packaging will be accepted for return or exchange. Contact us at [email protected] to obtain a return authorization number and return instructions. Our customer service hours are 9 a.m. to 5 p.m. CST, Monday through Friday, and we will do our best to return your email within 48 hours. You will be responsible for the return of your item(s) with a tracking number for proof of delivery.
We want all of our customers to be satisfied with their purchase. If your order is damaged by the shipping carrier, please contact the shipping carrier directly and immediately to file a damaged goods claim, and keep all associated packaging. Once a claim is filed, we will be contacted to complete the claims process.
If your order is incomplete, incorrect, or you feel you have received a defective item, please contact us directly at [email protected] or toll free at (877) 208-0514 within 30 days of purchase for assistance. Our customer service hours are 9 a.m. to 5 p.m. CST, Monday through Friday, and we will do our best to return your call or email within 48 hours.
1. After washing hands thoroughly, carefully insert a removable nose stay through the small opening along the nose bridge of the mask.
2. After draping the lower strap around the back of your neck, secure the mask over your mouth, nose and chin, ensuring that the bottom seal rests fully beneath your chin.
3. Tighten the lower strap using the sliding cord lock; adjust the aluminum nose stay, ensuring full contact around the face.
4. Extend the upper seal (extend beneath glasses, if applicable); secure the upper strap over your ears and behind your head.
5. For a touch-free mask break, release the upper strap to hang in front of the mask and extend the lower strap into a lanyard.
6. To remove, release the upper strap, extend the lanyard, and gently take the mask off in a forward motion.
7. Launder after each use.
Look for an opening in the front black binding stitching, on the front just below center. The opening stitch will appear long, or will be absent completely, and will be approximately 1/4-1/2″ in length. Insert the stay into this opening, angling up and working into the binding. It will be a very snug fit, especially the first time that you are inserting a new stay into the binding of a new mask. You can watch a short demonstration video by clicking on the photo below or by clicking here.
Masks should be laundered after each wear.
For optimal care of your mask, hand wash in warm soapy water, rinse and line dry. The mask materials dry fairly quickly and will be ready for next day wear. You may machine cold and tumble dry low in a lingerie bag after removing the metal nose stay.
Yes. While custom made to be twice as thick as standard metal nose stays, the metal will become bent in the wash/dry cycle and with repeated bending will become brittle and break. Since our mask is designed to outlive the life of the metal, we do supply 2 replacement nose stays with each mask.
Polyurethane foam will burn if exposed to an ignition source generating intense heat and should be stored away from heat sources. Due to the absorbent nature of the foam, the mask is odor absorbing, so you will want to store it in a clean, fresh area.
To maintain hygiene and prevent the foam from being torn or punctured, we recommend transporting the mask in a small cloth, mesh or plastic bag or plastic container. It can also be comfortably worn around your neck with the lanyard fully extended.
Yes, our size Small fits most youth ages 6+ and young adults, as well as adults with smaller facial structures.
Thanks to the 4-way stretch outer seal material, our masks are quite flexible and flex to fit most faces. After taking your facial measurements, use the sizing chart to determine which size is best for you. If you are right on the cusp between sizes, we recommend purchasing the larger of the two sizes. PLEASE TAKE A MOMENT TO MEASURE YOUR FACE FOR PROPER SIZING, AS OPENED MASK PACKAGES WILL NOT BE ACCEPTED FOR RETURN OR EXCHANGE.
TIP: If you don’t have a measuring tape, you can use a piece of string to determine lengths, then measure it with a ruler.
Our size S fits most youth age 6+, young adults and some adults with smaller facial structures.
Our size M fits some young adults and most adults.
Our size L fits adults with larger facial structures.
In most cases, we recommend going with the larger of the two sizes if you are right on the cusp in your measurements. In our pilot program, this worked well for most singers who were on the cusp between sizes.
You will likely experience some warmth around your mouth and nose when you are singing or public speaking in this mask. This is the nature of the beast due to the physical volume of the mask along with the higher filtration levels of the mask materials. The same filtrating elements of this mask (materials and well-fitting seal) which prevent the passage of small aerosol particles also keep some of the warmth and moisture from your breath from escaping.
Yes! Breathing in and out through your nose while you are not singing significantly decreases the temperature of your breath, helping to keep the warmth and moisture to a minimum. You can test this theory on a mirror of the back of your hand.
Small abnormalities (tiny circular air bubbles) are common throughout reticulated polyurethane filter foam and will not affect the overall filtration of the mask. All of our foam has been hand inspected to ensure quality before being sent to the manufacturer. In addition, all of the masks that we have filter tested and will send for ASTM Standard Certification for Barrier Face Coverings contained and will contain these small abnormalities.
For best filtration, the upper seal should be fully extended, even if you don’t wear glasses. You will still achieve good filtration results and secure fit if the upper seal is folded under.
For maximum filtration and best fit, the upper strap should be worn. For aesthetic purposes, if you temporarily wish not to use the upper strap, you may lower it behind your ears along with the lower lanyard strap.
At this time, we’re only offering the mask with black trim and strapping. While the foam color will remain charcoal grey, we are hopeful to be able to offer customization options at a later time. For large future customized order inquiries, please email us at [email protected] to see if we can accommodate you.
The high filtrating properties of polyurethane filter foam make it extremely odor absorbent, so while your mask was being thoughtfully hand sewn and packaged for you, it may have absorbed some undesirable factory odors. This is one reason why it is important to wash before wearing. We recommend a splash of vinegar with your laundering to help remove all unwanted odors, and storing in a fresh, odor-free area.
The VocalEase Mask is designed to provide total vocal clarity while also offering excellent source control (with some aerosol filtration) and fit without gapping during large jaw movements associated with expressive speech and singing. It is not intended to be a respirator (N95/KN95) in the same way that a N95/KN95 mask is not intended to offer vocal clarity and acoustic transparency. An N95/KN95 respirator must provide ≥95 percent submicron particle filtration at an airflow rate of 85 liters/minute, which is about seven times greater than the average airflow rate generated while singing. While our mask offers excellent source control along with the benefits of total clarity, good fit and superior comfort, it should not be used in place of an N95/KN95 respirator.
None of the materials that we use in the mask list latex as a component, including the elastic strapping.
Main Structure: Reticulated Polyurethane Filter Foam; Seal Fabric: 82%Nylon/18% Spandex; Bias: 100% Cotton; Lower Strap: 80%Nylon/20% Spandex; Upper Strap: Nylon/Spandex blend; Other Materials – Nose Stay: 100% Aluminum: Cord Lock: Hard plastic; Snaps: 100% Nickel.
The high filtrating properties of polyurethane filter foam make it extremely odor absorbent, so while your mask was being thoughtfully hand sewn and packaged for you, it may have absorbed some undesirable factory odors. This is one reason why it is important to wash before wearing. We recommend a splash of vinegar with your laundering to help remove all unwanted odors, and storing in a fresh, odor-free area.
The polyurethane foam that we use in our mask is considered an article of commerce according to the OSHA Hazard Communication standard, the Globally Harmonized System of Classification and Labeling of Chemicals (EC#1272/2008), US Department of Transportation, and EU REACH regulations. The foam and its production is in compliance with:
• EU REACH (Regulation on Registration, Evaluation, Authorization, and Restriction of Chemicals)
Substances of Very High Concern (06/25/20, SVCH) and Candidate List of SVHC,
• European Union Restriction of Hazardous Substances (includes 2002/95/EC, & RoHS 2, & RoHS 3)
• European Union Persistent Organic Pollutants POP Annex I/II (EU 2019/1021),
• Canadian Environmental Protection Act (schedule 1 as of 06/26/19),
• German GS-2014-01-PAK (PAH list of 18)
• Chinese Restriction of Hazardous Substances (cRoHS)
• US Toxics in Packaging (TIP)
• Washington, Oregon, and Vermont’s Chemicals of High Concern to Children (CHCC)
• California’s Proposition 65 (01/03/20 list)
• Rhode Island Title 23 Chapter 26.1 “Flame Retardants”
• Consumer Products Safety Improvement Act (CPSIA).
• Non-regulatory programs include CertiPUR-US and BIFMA.
Our product does not knowingly contain Formaldehyde, Phthalates, DEHP, DBP, BPA, Lead, Mercury, Hexavalent Chromium, Cadmium, TDCPP, Tris Phosphate or Animal Derived ingredients.
Because this is a non-sterile item, we do recommend laundering before use.
This product is primarily intended as a means of source control for minimizing the projection of expelled materials from the wearer’s nose and mouth.
WARNING: This face barrier covering is not a medical face mask as identified in ASTM F2100, is not intended for use in medical procedures, and is not a respirator.
This product makes no claims of antimicrobial protection, antiviral protection, particulate filtration or infection prevention or reduction.
This mask should not be placed on young children under age 3, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
WARNING: CHOKING HAZARD: Small parts. Not for children under 3 years.
